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In an interesting debate - amongst a group of friends - about the leaked news, one's challenge back to the others was "but isn't learning from failure the new buzz in town and meant to be the new way of doing business?"
The trouble is, we get data flying in at such speeds - from a variety of sources - and we know this speed is increasing all the time; with the increase in the use of digital channels and with the increasingly demanding customer, who wants it all now! And what do we do? We slow it all down...
The world is changing rapidly - both in terms of what we want and in terms of what data, technology and AI can enable. But the big question for us is, can traditional insurers make the transformations they need to satisfy modern demands and withstand the competition?
It had only been a couple of months after the project started. We were working with a world-class retail company with both in-store and online presences at a time when COVID-19 response measures triggered an economic downturn.
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